game stores poor after sales service

Firstly i bought a Samsung Washing Machine from Game. I bought it on account and paid it off over three months. To close the account was a nightmare as they kept sending me accounts tor fees etc. That took 3 months when i bought the machine i took out an extended warantee for peace of mind. Well in first few days of October i logged a call to have someone come to repair my washing machine. I received an email on 6th oct from Sibongile Ngcemu asking for 6?? Photos of the machine? I mean why would anyone need 6 photos of the same machine? I have subsequently sent 6 follow up emails to this man. Not even a reply? Still waiting for a technician to arrive? I called the manager Peter at the store yesterday and a lady from customer care told me someone took down my number incorrectly. I repeated it 4 times!!!! Im still waiting for a call and an app. Im beyond frustrated and will never buy from Game again on principal.