Game Stores: Play their customers instead of the retail game

Poor correspondence, irresponsible retailing and bad Customer care Online Order # *** Placed: 4 Feb 2021 at 10 am Price: R4649.00 Delivery time: 7 working days Queried: 9 Feb 2021 7pm Order status: Created I Called call center: 12 Feb 2021 *** Agent feedback: There's no stock of the item, are you willing to wait. My response: No, Requested refund to my bank card Agent: Mpho informed to wait up to 5 working days for a refund

In summary: Game stores allows customers customers to do online purchases on items the store does not have stock of. Then, Game stores does not tell the customer that's why we are not delivering the customer order. Expecting the customer to create a query. When the customer creates the query , online Game stores do not reply. Because they expect the customer to follow up on the item they've just spent thousands of Rands on. Then when the customer calls the call center they are asked if they want to wait for one day. Then, 8 days after the customer is out of pocket, Game stores expect the customer to wait another 3-7 working days because that's how they play Game stores play with you. Consumer would be much better off doing online purchases spending their hard earned cash at a more reputable vendor that actually cares about the customer, does not keep them out of pocket and sticks to their delivery promise.

Game is no way ready for digital retail and should stick to conventional shopping i.e. in store.