GAME STORES (PIETERMARITZBURG MIDLANDS MALL)

What a horrible customer service that i have been subjected to by one of your outlets (Game :Pietermaritzburg; Midlands Mall) On the 13th Of October 2017 , I bought a Dell Projector ,speakers and a VGA cable from the same store. A week later I returned the VGA cable and the speakers and asked for the refund. I was given a refund for the 2 items and I left the receipt at the store and forgot to ask for a reprint of the receipt because I had kept the Projector. Today (2017/11/29) I phoned the store to ask if they can do a reprint of the receipt because in my possession I still have the projector that carries a 1year warranty , and I would assume that should it happen that the unit gets faulty within the 1 year I can take it back to the store for repairs. I was then transferred to the department that handles projectors ,a lady who picked up the phone asked me to hold for an employee named Jay Jay I held for 6 minutes and I could hear Jay Jay over the phone attending to another client whom I presume was on the floor. After he was done with the client he dropped my call.

I dialled again and Jay Jay picked up the phone , I started by registering my complaint with him that I have been holding so long and to have the phone dropped on my ear was not right , he rudely overlooked my complaint by asking how he could assist me. I explained that I wanted a reprint of the receipt for warranty purposes , he then answered that Game stores across the country do not pull out receipts for their clients ,and added that it’s because of the new system and I would have to pay if I want the unit repaired . This left me very surprised because I have spent a lot of money for that unit and if it gets faulty whilst it is still under warranty , I find it very unfair that I would have pay for that.

Please could you intervene in this regard because I find it very hard to believe that establishment like yours that you does not keep records of stock .