Game Stores Pavillion

<p>On 29 June 2016, I paid the full amount on my Game account, settling the account in full. I sent an email to ********** along with the proof of payment, requesting that all future debits on my account be stopped and that my account be closed, whereupon I received an automated response stating that they would contact me within 48 hours. No-one contacted me back or confirmed receipt of my email. An email was also sent to ********** with the proof of payment, as he had sent me the banking details to which I mad made the payment. I did not receive any feedback or confirmation from him, despite having asked for this in my email.</p> <p>My account was debited on 2 July 2016 by an amount of R274.20. I again sent an email to RCS Cards at the same email address, complaining about them not having responded to my email and that my account was debited despite me having settled the amount in full, whereupon I again received an automated response stating that I would be contacted within 48 hours. No-one has bothered to contact me to date, 11 July 2016.</p> <p>After contacting RCS Cards today, 11 July 2016, I was informed that I should email proof of id and an affidavit and proof of payment, in order to get my money back. This is absolutely unacceptable. Firstly because I must now run around at my own expense and in my own time, in order for them to fix their mistake, and secondly because they DO NOT RESPOND to any emails!</p> <p>I have now been pushed to the point where I am left with no choice but to report this to the consumer council. I have the relevant proof of email correspondence and I also have my proof of payment.</p> <p>I expect a response immediately and for my money to be refunded or I will take this matter to the media as well.</p>