Game stores Pathetic customer service

Good day.

I don't believe that hellopeter is able to assist as Macro just laughed-off my preceding review however, this is my latest ordeal.

During August 2020, we submitted two ilife laptops (totally useless laptops for your hard earned money), to Game stores for repairs as both laptop screens began tearing. Now as a background both laptops were purchased September 2019 and both screens started tearing round about March and due to the lockdown we couldn't submit for repairs.

We were told that we must count 21 days after obtaining an SMS from Game stores before enquiry, another SMS was sent and we were phoned and informed by a game employee that the laptops were resubmitted as game employd another repair vendor, we began counting a new set of 21 days.

Upon enquiry we were informed that the laptops were repaired and had to be delivered to the store. A week lapsed with total silence, we enquired again and was told to wait for an SMS.

We waited and eventually contacted the game stores headquarters, a certain Osline opened an enquiry and requested my contact details and the total silence again. Recently I contacted game head office and a certain Natasha opened another enquiry and requested my contact details then again, total silence.

Wow! Is total silence the way to treat your clients?

Regards