Game Stores Online BS service

Bought items online from Game Stores 29 November 2019. Their delivery promise is 7-10 business days, I waited and waited even called to follow up on my order. Now on the 17th December I get a call from Time Freight telling me they have a delivery for me and they can't deliver in the location they are scared they will be ****** I should collect my order at the police station, I declined and told them not acceptable. I called Game even wrote on twitter to them, asked them to cancel my order and process my refund even sent an email on the 20th of December to confirm my cancellation. Yesterday I get a call from a courier company stating they have a parcel for me from Game Stores(that time I am puzzled because I cancelled everything). Today 7th January I called Game Stores for my refund, they further tell me to wait for 7-14 business days for my refund. I find Game Stores Online services very poor and Game store is a *****, master of deception, dishonest.... should I continue. I need my money refunded into my account and will not be told to wait for items to be delivered first to Game Stores because when I placed my order funds did not wait for items to be delivered to me before they went off. I advice anyone to refrain from using Game Stores online services.