Game stores online

I ordered a tv stand from game store on black friday 😳😳😳worsed service of my entire life. To this day i have not received any help i spent over 400 on airtime trying to find my order they keep saying my order lost in dispatch. If its lost how is that my problem. No one us willing to help to this day i have not received anything from game... I drive to east rand mall every 2days no one says to know anything. I hate game online.