GAME STORES NOT PLAYING THE GAME

My husband had a game account for many years. We did'nt use the card for 3 months so the card was blocked by die claims department this was four years ago. We continued paying so with out knowing it is blocked but it was in a credit of R 5000 4 years ago. We have been trying for the last 3 and a half years to activate the account to no avail. We have hand delivered original documentation to the 3 rivers branch and 3 years ago have send e-mails all containing payslips and bankstatement. On monday I phoned again and Tuesday 11 May 2021 @ 10:48am all bankstatements and payslips was e-mailed to *** again no reaction. This morning I phoned and was transferred all over the show and eventually I phoned back and was told that they are still busy with e-mails from the 9th April she checked and they received my e-mail on Tuesday and that she send it through to a credit controler to do a credit check though is in credit. This has been a nightmare for 4 years. We don't know what to do anymore the people are very rude and they speak to you as if they are doing you a favour and not there jobs. Hope this way we will be able to find some answers. NOT HAPPY AT ALL!!!!!! WORSE SERVICE EVER YOUR OWN MONEY AND THEY KEEP IT THOUGH YOU WANT TO GIVE THEM BUSSINESS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The account is for MR JA Gouws you can contact me if you have time for your customers on ***