Game Stores Nightmare!!

23 December 2023 my father got a cellphone contract from Game Kolonnade, he then cancelled said contract the following day as he had changed his mind and decided to purchase a cellphone instead. So having cancelled the contract almost instantly the sales consultant neglected to process the cancellation and they deducted money from his account on 27 December 2023 then again January 2024. He then actively went to the store for a total of 6 times without any correct help. He has spoken to the manager who too has not been able to provide any proper aid. He has sent multiple emails and yet they again deducted from his account in February 2024. This is absolutely absurd and hard to fathom that they are unable to rectify their error which has been dragging on for literally almost 3 months. Also note that he had never received the cellphones and also never made use of any services connected to the contract.

The consultant seems to not be correctly trained and according to her own verbal confession she had admitted to having sent the information to the wrong end. My father also out of his own accord went to Vodacom who would have been the network service, they then asked if the consultant was correctly trained as they saw on their system she had actively sent the information to the wrong receiver. It's severely frustrating not being assisted correctly and having had this matter being dragged for so long. Game has given my family the most horrifying experience. I consider this actual theft, especially since I repeat he's never had the cellphone in his possession or made use of any services!!