Game stores Newcastle

Good morning

On the 16th August 2019,I went to Game Newcastle to buy a TV. I waited for 4 hours to get served and the shop was not busy. Firstly there is only one guy that works in the TV department,we were looking for a TV that was on special and we were told to wait for then we waited about 30 minutes and there was no sign for him. He asked again for assistance and still there was no sign for the guy. After about an hour waiting then he came and the attitude that we got was very bad.

We then decided to take another TV and we went to the tills to pay for it. We we told you can't just come to the till with the TV to the tills there are things that need to be done first, we told the cashier that there is no one at the TV centre can she call someone to come and assist again we were told to wait. We told the cashier that we are not moving until we get assistance. The cashier called her supervisor OMG the supervisor, she needs to come down to earth, the service that we got from her was pathetic, the attitude!! We waited for about 45 minutes, no assistance we asked the cashier again to call someone to come and assist and we told here that we are not moving tha cashier called the same supervisor again, she still came with the very same attitude unapologetic as a supervisor, she is black lady I cannot recall her name not sure whether Maria or who. Eventually after 2 and half we get assisted and to make things worse. The air conditioner is not working at Game Newcastle then sitting there for 4 hours and doing nothing makes things even worse. To cut the 4 hour story short the guy came Indian guy now did all the paper work checked if the TV is working went to the cashier to pay,again I had to wait for another +/- 45 minutes to get the finally document to be printed. 4 hours to but a TV no guys,what kind of service is that and as for the supervisor what about keeping us informed of the whereabouts of her employees ,instead she was up and day looking at us as piece of *******.