GAME STORES LAPTOP WARRANTY NON EXISTENT

Good day and thank you for the reply . However , the serious point of my complaint is not seen and completely ignored . Should it be the first time i have the issue , all good .5 weeks / 10 weeks whatever ,policy is policy. Even second and third time i would and did accept .Fourth time i lost my marbles and was offered a refund . This is the 5th time with 1 purchased item in 1 year . 5 times i have had to return with the same response of 5-6 weeks. You indicate it as a bad experience . EXACTLY . Which is why, after damn return number 5 (five) on one purchase i expect some urgency . Some concern to make the client happy .Some indication of personal intervention by a senior person to monitor and speed up the return number 5 .(NOT 5 - 6 WEEKS ANYMORE BUT PERSONAL INTERVENTION AND SHOWING ME THAT IT WILL BE SORTED WAY FASTER THIS TIME . In my company a warranty issue has a 48 hour max call out time . If my client experiences a second issue on exactly the same item , i personally get involved ,escalate to urgent and personally follow up .If it were warranty issue number 5 on the same product , i as owner would fly down to wherever my client is .Personally attend to his issue and personally kick my staff butt to get his issue resolved as in yesterday (extremely URGENT and not standard warranty issue anymore . It is now beyond standard warranty terms) ACTION IS NOW REQUIRED TO KEEP CLIENT HAPPY . At GAME I just get told about 3 weeks to find slip . Another +/- 3 to repair . AFTER ISSUE NUMBER 5!!!!!! I see no indication of urgency or any senior intervention or concern to sort this out faster than the seriously outdated 5-6 weeks delay after so many returns of a single purchased item . Still ridiculous

Suhayfa Gabriels.You have heard from me . Now total silence .Your corporate company robotic answer (DUE TO CUSTOMER COMPLAINT TRAINING) was ineffective at the very least . You answered in a robotic(supposedly sympathetic - tried to call bull**** way)I DO NOT WANT TALK .I WANT ACTION AND PROMISES .NOT 5-6 WEEKS AGAIN.WE ARE CLOSE TO THE 5 - 6 WEEKS ALREADY . I have one interest here .Answers on my 5th return of a single purchase iN a single year . If you have no answers , dont reply with robotic corporate bull. Rather stay silent . I will never support Game stores in any way whatsoever again . Your robotic answer just made me more mad .YOU CAN NOW BE SPITEFULL AND TAKE A YEAR TO REPAIR THAT **** LAPTOP .I HAVE LOST INTEREST AND WILL BUY A NEW ONE ELSEWHERE .Definitely not by Game or any OF YOUR affiliates . Disgusting attitude to clients .Totally disgusting .Keep the ******* laptop .

In black and white .Keep the laptop .Sell it or give it to a staff member .I do not want that piece of **** back . iVE RECEIVED No sms ,no answer ,nothing to say my problem will be sorted asap . Just robotic answers explaining ( Game is bigger than its clients ) bull**** . Keep the unit .Do not contact me under any circumstance . My patience is done . KEEP IT .SELL IT, GIVE IT AWAY . This is in black and white. Take the laptop back .No refund required . Just get the hell out of my life .

Almost 2 months down the line .No slip found yet . By the time the slip is found the warranty will be expired .ha ha .What a joke this company is .

I was told it can take UP TO 3 weeks to get a copy of invoice .No faster assistance offered even though this is number 5 return in a year . Even 3 weeks to get a invoice is crazy . It is now almost 2 months since handing it in . What happened to the already extremely long up to 3 weeks. The 3 weeks expired ages ago . Basically you keep telling me you need the invoice and i dont have it. Nothing else matters .Not number 5 return , nothing . You are actually saying that if a client is stupid enough to lose the slip . Well you just have to wait as all the delays ,almost 2 months now are my own fault .NICE .I am going to publish this everywhere and anywhere i can find .Facebook ,linkedin and every possible channel available .

That was provided same day as laptop was handed in .Kept in your black file .Stop insinuating your clients are stupid and at fault!!!! I have fetched the laptop half an hour ago and the copy of statement handed back to me .2 Months later and you ask if i gave a copy of statement .Stop trying to cover for the extremely disturbing useless and very bad warranty you offer. Every answer is thrown at your client as if it is the clients fault your warranty sucks .Enough is enough . I will save Game the money to repair it . Waiting for Game to repair a laptop is like waiting for Jesus to come back to earth .Not gonna happen in my lifetime .