Game stores Kolenade the store from hell

Game in kolenade mall is the most Un professional people I have ever seen in my life! No service no help nothing Bought a new fridge on Sunday I paid cash and when wrapping and loading the fridge they damaged it I reported it and left a complaint and they called 2 days later telling me I could exchange it or they will refund me. Today I went to do the exchange only to get no service and when someone finally helped me they told me they are not going to do anything about it so now I wasted diesel up and down I took of from work so that hours are lost and then also I paid for a damaged fridge It is the most pathetic store in south Africa