MS
Muziwakhe S
1 reviews | Active since May 2020
19 May 2020, 13:53
Game Stores is the WORST!!!
Game customer service is the worst and this isn't my first time seeing this.
I'm working and studying from home, decided to buy a desk from Game, which was in stock when I bought it about 3 weeks ago. It is still not delivered till today and I haven't heard anything from them. They claim to deliver within 5-7 days.
I tried different means of communicating with them, they don't answer their customer service line, they don't answer emails. All I want now is my refund.
What frustrates me most is I am a loyal game customer, I buy most of my appliances from there. I think they have lost a customer.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
22 May 2020, 16:29Hi Muziwakhe,
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Please allow me to follow up on your order and revert back to you with feedback.
Kind Regards,
Adi
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Please allow me to follow up on your order and revert back to you with feedback.
Kind Regards,
Adi
Best regards,
Game's reply22 May 2020, 16:29
Official
Hi Muziwakhe,
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Please allow me to follow up on your order and revert back to you with feedback.
Kind Regards,
Adi
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Please allow me to follow up on your order and revert back to you with feedback.
Kind Regards,
Adi
Best regards,
MS
Muziwakhe S's updateReviewer Update
22 May 2020, 18:02Hi Adi
Thank you for your response. All I needed was communication. If no one is saying anything and orders are not being delivered, people will get frustrated.
My order number is ***.
Thanking you in advance.
Kind Regards
Thank you for your response. All I needed was communication. If no one is saying anything and orders are not being delivered, people will get frustrated.
My order number is ***.
Thanking you in advance.
Kind Regards
MS
Muziwakhe S's update22 May 2020, 18:02
Reviewer Update
Hi Adi
Thank you for your response. All I needed was communication. If no one is saying anything and orders are not being delivered, people will get frustrated.
My order number is ***.
Thanking you in advance.
Kind Regards
Thank you for your response. All I needed was communication. If no one is saying anything and orders are not being delivered, people will get frustrated.
My order number is ***.
Thanking you in advance.
Kind Regards