1 reviews | Active since Dec 2016
Game stores Ilanga Mall - Nelspruit (My money is not worth their business)
I wanted to buy a coin operated pool table from Game in Ilanga mall. Before i went there i phoned them and spoke to Kenneth to see if they had stock. He said yes they do have stock and I asked him if they could deliver today and his answer was YES yet again. I also phoned Makro and they also confirmed that they had stock. I decided to go to Game since it was closer to me and also because delivery was possible according to Kenneth.
Upon meeting Kenneth at the store he showed me the chart with the pool table and i immediatly saw that the price was R10 999.00 as opposed to the R9 999.00 that makro offers. I then asked him to review the price and he then informed me that there is another client that also called in that would come and pay the R10 999.00 and therefor he can't do a pricematch for me. he also phoned makro and the salesperson there said that they don't have stock. I then asked for the manager and was assisted by Antoinette. She also told me that they would not assist because Makro said they don'thave stock. I then called makro and spoke to the gentleman in sport department and he confirmed yet again that they do have one in stock. I immediatly called Anotinette and asked her to speak to makro as they confirmed stock and Game can only match prices if the competition has stock. I waited for 1 and half hours for my phonecall back from Antoinette which did not happen. I then called her back and she said that the store manager was supposed to phone me back. I the asked her what the outcome was and she said YES makro confirmed stock and that she would do the pricematch, but again I was told that they only have 1 in stock and that there is another client that they are waiting for that phoned in earlier this morning. i then said that i would come and pay cash but I need delivery and i was informed that I was given the wrong information becuase they can only deliver on Monday. I feel that Game staff, including management is pushing me around and they don't want to do the sale and can't deliver as promised becuase they DON"T want to uphold the pricematch policy. Why have a pricematch policy if you are going to have all the excuses in the world to make the sale. Why say you are waiting for another client? Is my money not the same colour? What bad service is this?
So I get a phone call from the store manager and he informs me that he checked with makro and they show 6 in stock but they are damaged. I then said to him that when Antoinette called them they said they had 1 in stock. Game pricematch policy doesn't state anything about damaged goods in stock. He then also informed me they they sold their table that was in stock.
Well Well Well!!! how convenient???????
I will never spend another cent at Game because I don't support people that can't be trusted.
If this is the way you do business by advertising you will beat any price and then when it comes to the actual sale you fail to comply!!!
So I get a phone call from the store manager and he informs me that he checked with makro and they show 6 in stock but they are damaged. I then said to him that when Antoinette called them they said they had 1 in stock. Game pricematch policy doesn't state anything about damaged goods in stock. He then also informed me they they sold their table that was in stock.
Well Well Well!!! how convenient???????
I will never spend another cent at Game because I don't support people that can't be trusted.
If this is the way you do business by advertising you will beat any price and then when it comes to the actual sale you fail to comply!!!
Thank you for bringing this to my attention.
I do apologize for the services that were rendered to you.
Please forward your contact details to *** and cc in *** so that we may look into this matter.
I look forward to your response.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to my attention.
I do apologize for the services that were rendered to you.
Please forward your contact details to *** and cc in *** so that we may look into this matter.
I look forward to your response.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
