Game stores has the worst online support

I bought a fridge online on 30 April. I received my conformation of order that stated that delivery will be on 7 May. I contacted them on Monday, 9 May. I used the online chat function on their website. The agent promised me that he will contact them and will get back. A few hours later it was the same story, the same agent. Later that afternoon I have send an email to *** and is still waiting for any response.

I called their contact center in the afternoon and the agent called dispatch who told her that they are not sure when or if it was dispatched. She told me that they don't deliver on Saturdays.

Yesterday, Tuesday the 10th, I have send an email to *** The only response was an automated email. I did the live chat again and the same story as the previous day, just a different agent.

I have tried again this morning at 08:40, 08:50, 09:00, 09:05 and 09:13 to contact the live chat and no one is even online to assist.

I am so disappointed with Game stores. This is very bad service. Why don't you just keep your clients in the loop that we at least know what is happening? I am not sure that I will ever buy from this company again. I will also advise all my family and friends not to either.

I just want my fridge or my money back please.