Game Stores Gateway/Online Pathetic

Purchased a Fridge Hisense from Game Online on the 31st August 2021 Order No: ***, which was in stock. Received an email thanking me for my immediate payment on the 31st August 2021 On the 2 September 2021 received a mail stating my order has been dispatched from the warehouse and the courier will contact me shortly. All fine and well. No here is where it get interesting.

I allowed for 5/7 day delivery time. So on the 7th of September I called the customer call center and was helped by a helpful gentlemen. He contacted the Store which is GAME GATEWAY in KZN . They informed him that my fridge that was on a transport vehicle was turned back and most probably given to someone else.

They no have no stock and are not sure when they will receive any. I am only left with two options at this point, Wait for Stock or Get a refund.

I requested a refund which will take up to 7 days to reflect. but it took 2 seconds for my payment to go through.

I was given no information on my package and it took a call from me to actually get some feedback be it the worst feedback ever. I am not out a fridge and money.

I realized now why i cancelled my Game card and never shop at Game. I will never buy from Game again and I also will strongly suggest my family members the same. I doubt I will get any feedback on this situation and even an apology or a speedy refund.

Thank you Game for living up to my expectations, which was 0 to start of with.