DS
Donovan S

1 reviews | Active since Nov 2011

20 Nov 2019, 15:18

Game Stores - Game Card

The Game Card is actually an RCS Card managed by RCS. I have unfortunately app**** for this card while shopping in Game after a representative asked me if I wanted to apply for a card.

The interest rate on this account is unacceptably high so I tried to settle it as soon as I could.

After I settled the account they continued to charge me Service Fees, Customer Protection Insurance and Interest on these charges. After 3 tries, they eventually reversed the charges, but have now again charged me for these things.

I phoned now again and they consultant on the other side has now sent an email for them to reverse these charges. I hope that this will not re-occur.

I will NEVER do any business with RCS on any of their products EVER again.

0
Replies (1)
Game
Game's reply20 Nov 2019, 16:10
Official
Hi Donovan,

Thank you for getting in touch.

I am sorry to hear about your experience, we will escalate the matter from our side as well.

Kind Regards Ralton Pillay Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za

Best regards,