Game Stores ***** Department

My Name is Tsholofelo. On the 27th of March 2022, ********** transactions occured on my Game Card. I did lodge a dispute immediately and i did send all the necessary documents requested. I was advised that the disputes takes 21 days to be finalised. Im always making follow ups, and today i am told that the agent who's working on my case, said that my dispute might be finalised on the 18th of May 2022, and i should know that it might even take longer than that. Im very upset & what i see is that Game ***** department don't take ***** cases seriously, in a sense that, they don't even make follow ups with customers. I am really not satisfied about Game stores customer service. At Game stores when u buy with your card, u always have to produce your id document or your drivers licence, but the ********** still managed to make ********** purchases, without my Game card, ID, or drivers licence, because I still have them with me, including my Game card, they are not lost. Now im sitting with a ********** debt on my name & Game Stores seems not to be doing anything about it. Im not gonna say much, but the ***** Incident, started at Game stores, Westgate Mall.