aS
azeez S
1 reviews | Active since Mar 2016
06 Dec 2024, 11:59
Game Stores False Advertising
Game store has just lost my respect
Bought a laptop online twice and each order got cancelled. They claim to have had no stock but I have on call recording from the advisor Roefkah that they have stock and she does not understand why my order was cancelled.
They refuse now to give me the item at the price that it was advertised which shows a clear indication of their dishonesty & false advertising , baiting customer and making empty promises.
I will further this with the NCC as I've made numerous phone calls and have taken up my own time to try and rectify your wrong doing and mistreatment. It's really had who you treat the core of your business, being your customers...
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
06 Dec 2024, 17:18Hi Azeez, thank you for getting in touch. I'm sorry, both your orders were cancelled and that the website shows the item is available. This is certainly not the experience we want you to have. I've checked and saw you query was escalated and that a team leader was in touch with you.
Game's reply06 Dec 2024, 17:18
Official
Hi Azeez, thank you for getting in touch. I'm sorry, both your orders were cancelled and that the website shows the item is available. This is certainly not the experience we want you to have. I've checked and saw you query was escalated and that a team leader was in touch with you.
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azeez S's updateReviewer Update
06 Dec 2024, 17:57The team leader was not helpful, calls when she feels like , promise's me a call back on a specific day and calls me 4 days later ...that's your staff and the experience you provide?
I called Massmart head office , the complaints advisor at your "head office" dropped the call on me and never called back... That's your staff and the experience you provide?
And please read my initial text , your escalations team told me while on the line after checking that there is stock and she does not understand how you can cancel my order ... Absolutely poor service
I called Massmart head office , the complaints advisor at your "head office" dropped the call on me and never called back... That's your staff and the experience you provide?
And please read my initial text , your escalations team told me while on the line after checking that there is stock and she does not understand how you can cancel my order ... Absolutely poor service
aS
azeez S's update06 Dec 2024, 17:57
Reviewer Update
The team leader was not helpful, calls when she feels like , promise's me a call back on a specific day and calls me 4 days later ...that's your staff and the experience you provide?
I called Massmart head office , the complaints advisor at your "head office" dropped the call on me and never called back... That's your staff and the experience you provide?
And please read my initial text , your escalations team told me while on the line after checking that there is stock and she does not understand how you can cancel my order ... Absolutely poor service
I called Massmart head office , the complaints advisor at your "head office" dropped the call on me and never called back... That's your staff and the experience you provide?
And please read my initial text , your escalations team told me while on the line after checking that there is stock and she does not understand how you can cancel my order ... Absolutely poor service
Game's replyOfficial
07 Dec 2024, 07:56Hi Azeez, thanks for getting back to me. The team leader has sent off your query to our finance team regarding the compensation you wanted and will revert to you as soon as she has feedback.
Game's reply07 Dec 2024, 07:56
Official
Hi Azeez, thanks for getting back to me. The team leader has sent off your query to our finance team regarding the compensation you wanted and will revert to you as soon as she has feedback.
aS
azeez S's updateReviewer Update
08 Dec 2024, 14:56Compensation is required most definitely for all my time being wasted but is not the priority at present!
I want the laptop I paid twice for on 2 seperate occasions ... You had stock available when my order was placed but denied me my item , I have proof because your advisor confirmed this on the call recording and that is an offense that I will bring to the NCC... I will also bring my legal team into this and make sure that every customer on every platform knows about your poor service to paying customer.
This is my final response as I've given you ample opportunity for you to resolve
I want the laptop I paid twice for on 2 seperate occasions ... You had stock available when my order was placed but denied me my item , I have proof because your advisor confirmed this on the call recording and that is an offense that I will bring to the NCC... I will also bring my legal team into this and make sure that every customer on every platform knows about your poor service to paying customer.
This is my final response as I've given you ample opportunity for you to resolve
aS
azeez S's update08 Dec 2024, 14:56
Reviewer Update
Compensation is required most definitely for all my time being wasted but is not the priority at present!
I want the laptop I paid twice for on 2 seperate occasions ... You had stock available when my order was placed but denied me my item , I have proof because your advisor confirmed this on the call recording and that is an offense that I will bring to the NCC... I will also bring my legal team into this and make sure that every customer on every platform knows about your poor service to paying customer.
This is my final response as I've given you ample opportunity for you to resolve
I want the laptop I paid twice for on 2 seperate occasions ... You had stock available when my order was placed but denied me my item , I have proof because your advisor confirmed this on the call recording and that is an offense that I will bring to the NCC... I will also bring my legal team into this and make sure that every customer on every platform knows about your poor service to paying customer.
This is my final response as I've given you ample opportunity for you to resolve
Game's replyOfficial
09 Dec 2024, 13:02I understand your frustration and rest assured, our team is working diligently to have this matter resolved.
Game's reply09 Dec 2024, 13:02
Official
I understand your frustration and rest assured, our team is working diligently to have this matter resolved.