JT
Jacques T
1 reviews | Active since Apr 2018
06 Dec 2023, 22:54
Game stores don't deliver to SLA and don't care
Don't trust Game to deliver on their agreed wait time or care to respond to customer requests or complaints I ordered a TV on 27 November with a 2 to 5 day delivery service level agreement. I tried to track it online, but after it was handed to the courier on 30 November, the item seems to not be moving. At the time of writing this rating, it is the end of the 7th day, so 2 days overdue! Another big issue is I have sent 2 emails to Game stores websupport email asking for clarity on ETA, one 30 November, the other 4 December, but have had absolutely zero response as at the close of 6 December other than on 30 November, an automated reply promising someone would reply.
Helpful (0)
Replies (5)0
Replies (5)Game's replyOfficial
07 Dec 2023, 13:29Hi Jacques, thank you for reaching out. I'm sorry, your order hasn't been delivered and the emails unanswered. This is not the service we strive to provide. Rest assured, your query has been escalated and you will be contacted.
Game's reply07 Dec 2023, 13:29
Official
Hi Jacques, thank you for reaching out. I'm sorry, your order hasn't been delivered and the emails unanswered. This is not the service we strive to provide. Rest assured, your query has been escalated and you will be contacted.
JT
Jacques T's updateReviewer Update
08 Dec 2023, 14:53Anyone reading that Game have rep**** should note that this is probably some lip-service bot making like Game cares. It's about 31 hours since my serious complaint and 24 hours since their apparently caring response that they escalated and will call me. NO call from Game so far, so it proves my complaint: they really don't care and if you read the majority of the hellopeter complaints it seems par for the course. I just hope I have been instrumental in warning other unsuspecting victim customers: Game took my R7000 for a TV, site says it is handed to courier, while after I resorted to calling their dispatch, I discovered it is still sitting in the GAME Brackengate warehouse. 27 November they took my money and 11 days later they didn't even care to ship the TV. This is dishonest thievery, it is way beyond poor client care.
JT
Jacques T's update08 Dec 2023, 14:53
Reviewer Update
Anyone reading that Game have rep**** should note that this is probably some lip-service bot making like Game cares. It's about 31 hours since my serious complaint and 24 hours since their apparently caring response that they escalated and will call me. NO call from Game so far, so it proves my complaint: they really don't care and if you read the majority of the hellopeter complaints it seems par for the course. I just hope I have been instrumental in warning other unsuspecting victim customers: Game took my R7000 for a TV, site says it is handed to courier, while after I resorted to calling their dispatch, I discovered it is still sitting in the GAME Brackengate warehouse. 27 November they took my money and 11 days later they didn't even care to ship the TV. This is dishonest thievery, it is way beyond poor client care.
Game's replyOfficial
11 Dec 2023, 13:07I'm sorry, you haven't been contacted regarding your query, Jacques. It was escalated and will be re-escalated to our complaints team.
Game's reply11 Dec 2023, 13:07
Official
I'm sorry, you haven't been contacted regarding your query, Jacques. It was escalated and will be re-escalated to our complaints team.
JT
Jacques T's updateReviewer Update
13 Dec 2023, 08:41Anybody reading these replies from Game may think there are real caring Game complaints department staff that actually follow up and solve each time Game writes here that they are so incredibly sorry and will "escalate" and resolve it. Today still not as much as a ONE Game phone call (or an SMS or email) 16 days since the order to say there are complications.
I just want to put it here that on the same day I ordered from Game (27th) I ordered the exact same TV from Takealot first. I then saw it cheaper at Game and canceled the Takealot order so as to trust Game to deliver the cheaper item. Takealot were so fast they actually shipped and delivered the canceled order on 30 November and I had to send them away. I suggest to anyone that if you want to order now for Christmas and want delivery, and you were thinking of getting it by Christmas, as long as it's Christmas 2024 you MAY have a hope. Rather buy from Takelot and take the hit if the price is higher, something is better than nothing!
I just want to put it here that on the same day I ordered from Game (27th) I ordered the exact same TV from Takealot first. I then saw it cheaper at Game and canceled the Takealot order so as to trust Game to deliver the cheaper item. Takealot were so fast they actually shipped and delivered the canceled order on 30 November and I had to send them away. I suggest to anyone that if you want to order now for Christmas and want delivery, and you were thinking of getting it by Christmas, as long as it's Christmas 2024 you MAY have a hope. Rather buy from Takelot and take the hit if the price is higher, something is better than nothing!
JT
Jacques T's update13 Dec 2023, 08:41
Reviewer Update
Anybody reading these replies from Game may think there are real caring Game complaints department staff that actually follow up and solve each time Game writes here that they are so incredibly sorry and will "escalate" and resolve it. Today still not as much as a ONE Game phone call (or an SMS or email) 16 days since the order to say there are complications.
I just want to put it here that on the same day I ordered from Game (27th) I ordered the exact same TV from Takealot first. I then saw it cheaper at Game and canceled the Takealot order so as to trust Game to deliver the cheaper item. Takealot were so fast they actually shipped and delivered the canceled order on 30 November and I had to send them away. I suggest to anyone that if you want to order now for Christmas and want delivery, and you were thinking of getting it by Christmas, as long as it's Christmas 2024 you MAY have a hope. Rather buy from Takelot and take the hit if the price is higher, something is better than nothing!
I just want to put it here that on the same day I ordered from Game (27th) I ordered the exact same TV from Takealot first. I then saw it cheaper at Game and canceled the Takealot order so as to trust Game to deliver the cheaper item. Takealot were so fast they actually shipped and delivered the canceled order on 30 November and I had to send them away. I suggest to anyone that if you want to order now for Christmas and want delivery, and you were thinking of getting it by Christmas, as long as it's Christmas 2024 you MAY have a hope. Rather buy from Takelot and take the hit if the price is higher, something is better than nothing!
Game's replyOfficial
13 Dec 2023, 11:07Hi Jacques, I'm truly sorry, no one has made contact with you regarding your complaint. I saw that you've been in touch wanting feedback. I have noted that you haven't been contacted by the agent handling your query.
Game's reply13 Dec 2023, 11:07
Official
Hi Jacques, I'm truly sorry, no one has made contact with you regarding your complaint. I saw that you've been in touch wanting feedback. I have noted that you haven't been contacted by the agent handling your query.
