CM
Chary M

1 reviews | Active since Feb 2022

17 Feb 2025, 10:42

Game stores doesn't care that I don't have a stove to cook.

Game Stores service has been bull# I don't want to lie.

Their workers dont understand the meaning of customer service.

Made an online purchase in Dec , Russel Hobbs iron, Mellerware 2-hotplate stove and an USB fan.. had returned the USB fan to the store as i didn't pay attention to it's size and the @game stores-Soweto made me to wait for more than 2 hours only for them to tell me that they are offline. Sent me home and promised to call me ,they never did. Had to call and even doing that the person I spoke to, she was very nonchalant,telling me she was off when I came.

Fast forward to now, the two plate stove has been making the main switch to trip and only realized that the electric only tripped when the stove was on, to a point of damaging the socket. I can't not be encurring expenses of me going to the store (spending R100 return taking it for repairs and another R100 collecting it). What a disgraceful service i have experienced.

They finally collected late January and till date I haven't received my refund, apparently the head office is the one that doesn't want or haven't processed the refund..mind you I have to get another stove and seems like they don't care.

0
Replies (4)
Game
Game's reply17 Feb 2025, 12:53
Official
Hi Chary, thank you for reaching out. I'm sorry for the experience you had with your stove and that you're awaiting your refund. Regrettably, this can only be processed by our finance team and your query is with them. I will have this escalated with urgency. 
CM
Chary M's update17 Feb 2025, 14:04
Reviewer Update
Hi, I regret trusting your store because literally I have gotten the worst service ever since I made that purchase. Nothing is treated with urgency.
CM
Chary M's update17 Feb 2025, 14:07
Reviewer Update
I have forwarded my banking details as person the email request but nothing dololo on my account and no one bothered to call and explain what was happening.
Game
Game's reply17 Feb 2025, 15:05
Official
Hi Chary, I'm sorry your email wasn't responded to however, the agent sent the details to the relevant department and you will be notified once the refund has been processed.