Game stores does not care.

Game is too big of an organization to acknowledge customers concerns. They might have reasonable prices on their items however if you also value true customer care I would recommend you stay away from game... particularly the Game store at Clear waters mall.

I am convinced the lack of care is an institutionalized attitude as calling the customer care line bares no fruit. The solutions are never about resolving the consumer's deep cry, in fact they do not care. They are stuck in the early 2000s were it was maybe ok to just say "we understand your frustration....". The customer services manager does not even want to engage with complaining customers. They promise to call back in 24hrs of which is a lie.

Oh and the store managers i dealth with from Clear Waters Mall have a relatively low understanding of Business development. One of them seems to think its ok to do stock taking the same way as they have been doing it for the past 10 years. He also laughed when I said the reason Game is not performing as well as it should is because of these smaller issues (lack of innovation in processes). He went on to say Game is doing just fine.

So from a Bcom Strategic Brand Management student & Business developer, and a customer that simply values customer service, wish you all the best shopping at Game.