iM
itumeleng M

1 reviews | Active since Mar 2012

09 May 2016, 15:13

Game stores disrespectful and undermining customers

<p>On the 9th of , today went to &nbsp;alberton City to get a few &nbsp;I needed, made a mistake of buying them from GAME. After my sale decided to try play the lotto at their cigarette counter. As we were picking numbers (mind you it was two lines) the lady at the counter her name is Nokuthula, said she is coming back shes taking money to the back, we waited for almost 30 minutes until one of the promoters explained that the proess was going to be long she should have helped before, I feel this woman has disrespected and undermined me because I am on a wheelchair she rendered me invalid, I mean who leaves a customer at a till to go cash up at the back? And we waited there like fools as if we were there to beg for the money. Is it policy to do that or do game stores genarally feel people with disabilities are toys? Im disgusted and angry I feel very violated cause I dont think she would have done that with any other normal person</p>

0
Replies (2)
Game
Game's reply09 May 2016, 17:47
Official

We acknowledge receipt of your complaint with reference ***9 and apologize for the poor service rendered to you at this store.  This is unacceptable and will not be tolerated.

We forwarded the matter to Store Management for investigation where after corrective action will take place.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel:  ***73

Game
Game's reply12 May 2016, 10:24
Official

Further to the above matter we wish to advise that Management contacted you to discuss this matter and action will be taken against the Cashier as we will not tolerate poor service to you, our valued customer.

We look forward having you in the store again soon.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73