1 reviews | Active since Sept 2016

17 Dec 2024, 09:39

Game stores disgusting service.

Game won't see me ever again! So I order an edge trimmer online. Check this morning on the status if it will be delivered today, nope order cancelled. I start the online chat, get told sorry no stock. An online system that does not update automatically hmmm... So now I have to wait for my money back before I can make this grudge purchase from somewhere else. WHAT REALLY GETS ME (INSERT MANY OTHER WORDS HERE)UPSET!!!! FIRSTLY NO, I DON'T GET ANY UPDATE THAT THIS HAS HAPPENNED AND LITERALLY RIGHT NOW THEIR SITE IS SAYING TWO IN STOCK!!!! SO MORE PEOPLE ARE BEING FOOLED, PAY MONEY, BANK FEES GET RAISED ETC ETC... I AM SO GATVOL OF COMPANIES JUST NOT CARING FOR CUSTOMERS AS THERE ARE MILLIONS MORE STANDING IN LINE TO BE TREATED LIKE ****! Don't know who will remember when there was something like customer service. I would have been phoned by an actual person, told sorry we don't have stock, do you want to wait we are getting again at this or this date and so on...IT IS DISGUSTING YES!! Looking at their Facebook and now on here I can see that it is systemic and most people just don't get answered on complaints anyway!!

0
Replies (3)
Game
Game's reply17 Dec 2024, 11:09
Official
Hi there Ruan, thanks for reaching out. I'm truly sorry for the sudden cancellation of your order and that there was no communication made. I understand your frustration regarding the cancellation of the order. however, our team has tried sourcing stock for you around your region with no luck, which resulted in the cancellation of your order. A refund will be processed back automatically into your account.

Best regards,

's update17 Dec 2024, 11:50
Reviewer Update
Uhmm it is Ruan...
Your site is saying there is stock and allowing me to order...And STILL saying there is stock!!! I see some poor other fool got ****med by you since I posted the first message it was saying 2 in stock and now as I type there is 1 in stock... Laughable!
If you can not send cross province then maybe you should not be doing online...
And it is not frustration only, I have to now find more money to source from somewhere else and wait for my own money..taken from me in an instant when you don't even know if you can fulfil...
Game
Game's reply17 Dec 2024, 13:40
Official
We are so sorry for the inconvenience this has caused you, Ruan, as our aim is to provide outstanding service to our customers.

Best regards,