RM
Refilwe M

1 reviews | Active since May 2013

18 Dec 2019, 18:03

Game stores disappointing service

Dealing with Game online and Game support has been nothing but grief with no solution. 3 of my items (CampMaster chairs) have not been delivered. They sent me an email confirming that they have delivered all my goods when i only recieved one of them and I immediately called to inform them i only recieved one item (a notebook). Each time they tell me the chairs were out of stock but have been dispatched and have left the warehouse. The fist time i was told that they should reach me on that same day (09/12/2019), i then called again on Friday 13/12/2019 and i aas told the same thing that they have been despatched and have left the warehouse and that i should receive them on Tuesday the 17th. Still nothing and still no updates. Very disappointing getting such service from a big store like Game, they acting like amateurs. Guess one should stick to the delivery pro's like Takealot.

0
Replies (4)
Game
Game's reply18 Dec 2019, 18:20
Official
Hi There Refilwe M,
Thank you for bringing this to our attention.

I do apologize for the services that you received in our store. Please forward me an email with #337283 in the subject line with your contact details to *** that we may resolve this as soon as possible.

I look forward to your response.

Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game
Game's reply18 Dec 2019, 18:20
Official
Hi There Refilwe M,
Thank you for bringing this to our attention.

I do apologize for the services that you received in our store. Please forward me an email with #337283 in the subject line with your contact details to *** that we may resolve this as soon as possible.

I look forward to your response.

Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

RM
Refilwe M's update20 Dec 2019, 07:40
Reviewer Update
Hi,

Thank you for replying but there's no email address or telephone  numbers for me to reply to, everything is in ***, please may i have the email address or phone number that contact you on.
RM
Refilwe M's update20 Dec 2019, 07:40
Reviewer Update
I got them thank you.