Game Stores Delivery Service

I bought a washing machine from Game Stores in the Johannesburg CBD on Saturday, March 31, 2018. I paid for delivery and everything and was told that it would be delivered the next Tuesday. I went ahead and made sure someone was home all day for this and nothing happened.

The whole week went by while I waited for feedback and nothing came until I texted the sales lady, Judy Billings, on that Saturday. She said she would investigate and let me know on the Monday.

That Monday, 9 April, 2018, she texted back saying the postal code was wrong that's why the delivery hadn't been done. But at no point did she apologise or explain why I wasn't called to be notified of this error so delivery could go through. She then told me that the delivery would happen on that day if I'm correct. Nothing came again.

Tuesday I texted her again complaining about the putrid service and communication and she once again never apologised or explained the delay. I got a call on that day from Game saying the machine would be delivered. Once again, I made sure someone was around for this, and nothing came.

Wednesday, my partner wrote a review on Game's Facebook page and made a query. She got a call that the delivery would be made on that day and an sms confirming this. No apology, no compensation, no acknowledgment of bad service.

Delivery was eventually made on Wednesday. But I feel wronged for the service I got and no formal apology from anyone.