GAME STORES - CONSUMER *****????

My last review was on Hello Peter WRT GAME - who are THE most useless retailer in ALL of Africa AND the World!! was on 19 July 2020 at 13.47 pm: As at today, Thursday, 23 July 2020, i have spent a fortune on cell air time holding on to the GAME (we DO NOT CARE) "Customer Care" line. Brad Adriaan from Game HR or "how to prevent a law-suit" department at Game phone me on Monday, 20 July 2020 and promised the following: 1. Mail me so i could give my banking details so they could re-fund me for the DEFY stove I paid for on line on 21 JUNE 2020. 2. We agreed that their 10-14 day refund time frame was just NOT good enough.....and he promised to escalate to their Finance department to ensure the refund was done in 3- 5 days, which would be by Friday 24 July 2020 3. That he would "do his best" to get me the INCONVENIENCE FEE, which i DO and STILL DO require, of R800.00 to cover the 22 phone calls i have had to make to their Customer Game does NOT care line AND the IRRITATION factor of my mother having to wait for her stove to be delivered (reminder again, that the "stock available" was NEVER available and yet STILL they took my money!! Brad Adriaan DID mail me, BUT I put a delivery receipt and a read receipt on my mail...and guess WHAT?? It came back as UN-DELIVERABLE!! I posted this on Hello Peter IMMEDIATELY for his attention and he then sent the same e-mail requesting my banking details to do the re-fund form a DIFFERENT e-mail address.....Again i rep**** to the new e-mail address with the delivery and read receipt and the SAME thing happened: Un-deliverable!! And then there was the sound of SILENCE from Brad. On 21 July, i held on to the GAME (we DO NOT CARE about our customer) line for 42 minutes and 3 seconds, when EVENTUALLY i was put through to Cheslyn Holmes, the Manager. He then mailed me from his personal account and when i rep**** - bounced back....same story as above. After being on the phone for over an hour, Cheslyn Holmes took my banking details over the phone and PROMISED to get back to me yesterday, 22 July. He would escalate to the Finance team and "TRY" and get a faster refund than 14 days!! UP TO NOW, 23 JULY, I HAVE HAD NO E-MAILS AND NO CALLS FROM ANYONE AT GAME!!!

Just for all GAME customers who are ripping their hair out from frustration and i see there are SO many JUSTIFIED complaint on Hello Peter and Face Book....we are the victims of Consumer ***** by GAME.....definition below!

WHAT IS THE DEFINITION OF CONSUMER *****? Consumer ***** is commonly defined as deceptive business practices that cause consumers to suffer financial or other losses. The victims believe they are participating in a legal and valid business transaction when they are actually being de*****ed. ***** against consumers is often related to false promises or inaccurate claims made to consumers, as well as practices that directly cheat consumers out of their money.

Below is the recap from my Hello Peter post on 19 July 2020 at 13.47 pm: Game stores .DO NOT buy from them!!! Worst Never in my life!!!!! I purchased a Defy stove on the Game website on 21 June 2020. There was a disclaimer that due to Covid 19, there would be a 10 to a maximum of 14 days to delivery to my mom's house. Fair enough. Day 15 rolls by, and although when I track the stove on the Game website, the website gives the order number & states that order was despatched on 25 June. I make my first call to the "Customer care" (should be called " Game NO customer care "!!!). Get hold of Eagan. Eagan cant find the waybill number, although he then tells me that Dawn Wing DEFINITELY has the stove. I phone Dawn Wing and they have zero record of the stove. They have NOT received it to despatch. Call 2 to customer NO care. I tell Eagan that he needs to find where the stove is. He promises to phone me back. Nothing. 4 days later he mailed me to say that the stove actually is STILL not despatched!!. I ask to speak to one of the 4 call center managers who are on duty...but they are all in a meeting. Ok I say, so I want to speak to a manager NOW...." no you can't because they are all busy". Ok I say....so here's the deal Alex, customer care guy, give all 4 managers my message and cell number and make SURE that ONE of them phone me by 9.15am the next day. Alex agrees to make it happen. Next morning rolls around...9.15am comes and goes. At 9.30am I phone AGAIN.....still no manager to talk to. Then I tell poor call center person ( number 3) is that NOW I'm going to the Ombudsman! Please no. Please he says. Don't go to the Ombudsman. Anyway long story short, on Saturday, 18 July 2020, I call again and GET hold of a lovely Manager named Reagan. She hears me out and says that she will investigate herself and will phone me back in one hour. Reagan was amazing and DID phone me back and told me that the Defy stove that was "in stock" when I placed my order online.....was actually NEVER available!!! WTH?? I told dear Reagan that I want a refund and how long would it take for Game to EFT the R4399.00 back to my account....14 days! WHAT? Are you kidding me?!!! Ombudsman........HERE I COME....!!!!! There really should be a MINUS 50 stars option here for rating truly DISMAL service from Game. They TOOK my money against a product they did not have....isn't that *****???