Game stores can't process refunds/vouchers.

I bought something on your website, it couldn't be delivered but suddenly getting me a refund or a voucher is a mission that only the CEO himself at the head office can solve because that can be the only reasonable explanation why "head office" hasn't gotten back to customer service about my request for a refund or voucher for OVER A WEEK. If head office is so busy that it can't reply to customer service for days then maybe we need to tell the CEO that head office is under capacity and can't handle the requests from their different brands. The order number is: ***, please process my refund. It really can't be this difficult, if it really is that difficult then it is time to revisit your processes because this is not it.