Game Stores- Bayside Mall "Horrible Customer Service"

Purchased Russell Hobbs Microwave from Game Stores- Bayside Mall ( Tableview) in August 2018 and received the worst customer service treatment when I returned at the beginning of October 2018 because it was not switching only just two months after using it. Was sent back and forth numerous times despite the microwave clearly not having any physical damages on the outside. A lady by Aphiwe did not help as the matter was first handled by her. Only on the 20th of November when a lady whom I presume is a supervisor shouted at them for poor customer service did they agree to take my microwave in for repairs. I was told 21 days waiting period, It is now the 18th December 2018 meaning it is now 28 days. Called customer care only to get feedback that my item was not prioritised and was sent late to suppliers I must just continue waiting!!!!!

Assessment/Repair Number: 7741