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BM
Bellina M

1 reviews | Active since Oct 2016

06 May 2019, 12:01

Game stores bad service

there was a ***** transactions done on my game store account in December 2018, i reported the matter in January 2019, until this day the matter is not resolved. They said it takes 21 days for this to be resolved but every time when i follow up, i am told they are working on it. This is affecting my credit record and i am not sure what to do now.

0
Replies (3)
Game
Game's reply06 May 2019, 17:31
Official
Hi Bellina,

Thank you for taking my call.

I'm sorry your account query hasn't been resolved and  I can certainly understand this is upsetting as your credit rating is being affected. 

Please email me the relevant documentation and I'll be in touch with RCS to have the matter sorted.

Kind Regards 
Suhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
 

Best regards,

BM
Bellina M's update06 May 2019, 17:46
Reviewer Update
Hi Suhayfa thank you for the responses. I am not seeing the email address to send the documents.
Game
Game's reply07 May 2019, 09:30
Official
Hi Bellina, 

Thanks for sending the documents. 

I will be escalating the matter to RCS and will be in touch with you. 
 Suhayfa Gabriels
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za 

Best regards,