GAME STORES - BAD EXPERIENCE

I bought a Bennett steam iron on 3 December 2019 from Game. The iron just wend dead on 20 October 2021. I took it back to Game on 21 October 2020 as I still had the box and slip cause it had a one year guarantee on it.

Was under impression that they would just would just give me a new iron. Only to find out on the day that the guarantee entails on sending it in for repairs. I fought with the staff at the store and tgey even put me through to Bongani at Tevo Head Office.

I told him why must I send money on new iron because that was the only iron we've had in our household. He was not very helpful and said they stick to the book as it is their policy. He said if iron gave problems within 7 days after purchase, they would've exchange it but it's almost a year and therefore won't exchange.

Spent 45min in the store but couldn't come to an agreement. They took in iron and he said it would take maximum 21 days before I get iron back.

I was so furious abd didn't wonna do any business because guarantee was not explained to me on purchase. I then left but very upset.

Didn't wonna to do any business with them, therefore I went to click and bought a Russell Hobbs which cost me R549.

Tevo just pulled up their shoulders and didn't want to compromise. Absolute bad service.

I will never ever buy any brand of them in the future. They're unreliable and don't care about their clients.

Please stay away from Tevo brands.