Game stores are the worst and no customer support

We have ordered a Camera online with Game stores on black friday 29/11/2019. We received a confirmation email with our order number and that the delivery will take place within 7 to 10 business days. On the 8th of December 2019 we received a SMS and Email stating the parcel was handed over to the courier service which was Dawn Wing. On Thursday 12 December 2019 we spoke to Dawn Wing trying to locate the parcel and to find out when the parcel will be delivered. Dawn Wing didn't have any knowledge of this parcel on their system. We phoned Game stores again trying to get the tracking number to assist Dawn Wing with the tracking of the parcel. Game stores couldn't even provide us with a tracking number only with a order number. When they trief phoning Dawn Wing the cant get a hold of them when we phone Dawn Wing we are on hold less than a minute the we speak to a consultant. This back and forth carried on until 17 December 2019 which they were trying to get the manifest where Dawn Wing signed for the parcel but Game couldn't even get the manifest which ment to us they didn't dispatch the parcel to the courier company. We then decided to cancel the order and let them refund our RCS Game account as they have passed their deadline of 7 to 10 business days and we still haven't received the parcel neither was there anything tracking of this parcel. Only Game stores can see the order with their order number but they don't have any evidence to support their claim of the parcel being handed over to the courier. The cancelation will take 3 to 5 business days and our account will be credited with the refund. Which will then supposedly be the 24th of December 2019. We have dealt with Navier through this whole process and frustration to no avail. On Friday 27 December 2019 we phoned Game stores once again to find out whats happening to our account and why it has not been credited as yet. This time Alex assisted us and they will phone us back....still waiting for that call. On 28 December 2019. We received an email claiming the parcel was delivered to us. Which is not true and we haven't received anything and we instructed them to cancel the order on the 17th of December 2019 already. On Monday 30 December 2019 we spoke to Navier again regarding our account that hasn't been credited and that we received an email claiming the parcel has been delivered which was not the case and we canceled the order. They will not let you speak to the manager in the online stores support department. The Manager is always busy with other escalations and will come back to you which they never do. We've had the worst experience with Game stores, Navier and their Management. No one is willing to help and they are quick to take your money for the sale but extremely poor in customer support after the sale. Apparently they got the manifest and are trying to get in touch with the courier to confirm the parcel is still with them but they don't gat hold of the courier. So they say. Then they will do an investigation into the matter and then will we be refunded. In the mean while RCS is charging us interest on the purchase we made. Game stores online or instore will never see us again. I will rather pay more money at another place that using game again. Very unhappy with Game stores