Game stores are really pathetic! Why do I have to wait for my money due to your system errors!!!!

Placed an order online with game on the 26 may 2020. Online system advised that they were in stock of the machine required and the money was deducted from the credit card.. A day later I inquire about tracking delivery and we receive an automated email saying refund is processed. We email asking why has a refund been processed with no response... I contact online support with no response so I end up going to Facebook. I was told that their is no stock and there isn't anything they can do!

My question to you is why do I now have to wait 14 Days FOR MY MONEY TO REFLECT WHEN THIS IS YOUR FAULT?????!!!! We have all been suffering due to covid 19 so please don't make that online glitch of yours my problem!!! You guys are actually terrible. No level of professionalism what so ever