Game Stores - Appalling Service
Please be informed that this is now the third time, whereby I reported this appalling services rendered by the Game Trade Route Mall – Lenasia Branch. I was at the store on the 30-08-2017 @ approximately 15:00 and needed to purchase a few tins of Kiwi Polish that was on promotion. The product was out of stock and I went to the information/Main front desk to request for a call back acknowledgment. I waited for more than 30 minutes as no staff was available to assist. I ask one of the sales staff to get me assistance and still nothing happened. I left the store without gaining any customer satisfaction. This is not the first time whereby I have encountered that staff is not available to assist at the Lenasia Branch.
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Game's replyOfficial
31 Aug 2017, 12:10We are in receipt of your complaint with reference ***6.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers,
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply31 Aug 2017, 12:10
Official
We are in receipt of your complaint with reference ***6.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers,
Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
's updateReviewer Update
06 Sept 2017, 07:50The Sales Manager contacted me, however the inconvenience and cost for returning back to the store should be for there account. This incident creates an additional cost for transport , especially when the store had stock available but was not monitoring the stock holding on the shelves.
's update06 Sept 2017, 07:50
Reviewer Update
The Sales Manager contacted me, however the inconvenience and cost for returning back to the store should be for there account. This incident creates an additional cost for transport , especially when the store had stock available but was not monitoring the stock holding on the shelves.