Game Stores and RCS steel from elderly pensioners

These people are trying to rob my mother, a 66 year old pensioner. My Mom settled her game account twice already and still she keeps being billed by GAME! I called in this morning to assist her. I spoke to Nolutho and Xhavir (who received the initial call to close the account). Nolutho kept me holding on the line for 27 minutes and 10 seconds because I asked to speak to her team leader Arshaad. Basically game stores continue to bill accounts long after you have settled. So beware South Africa. Rather use their laybye option if you need to purchase anything. When my Mom went in to settle her account she was even warned at the branch store that they will continue to bill her because game and rcs are common *******. This issue proves that they were correct in telling her that. I demand a call back today and I want the recording of her call.