VN
Viasha N

1 reviews | Active since Jul 2021

20 Feb 2024, 00:14

Game Stores Absolute *******s!!

Extremely Appalled and disgusted with the treatment that Game Stores give their customers. I purchased a laptop for University for my son On Saturday the 10th of Feb at Game for R5999 and only a few days later see it on their website for R5400. This is not a minor difference in pricing it's a huge R600 and the price difference was only within a few days not even a week, so I emailed customer service regarding the huge discrepancy in pricing as I would have been fine to overlook if it were of a small difference but not at having to spend R600 more within just a day or two , Customer Service responds saying that it is not a price beat but a price match and that they do not price match on their own items. This is what Games customer loyalty is really about, this was an item I paid for in cash and this is how they rip their customers off!! Here I am literally being ****** of R600 from a store that I was loyal too and all they can say is we're sorry! Definitely will be taking my business elsewhere in future! I will advise everyone in future to not support this money grabbing business as they don't really care about their customers only how much they can mark up or change prices to rip people off yet they want to try and compare their prices to all other stores who would probably treat you like an absolute star for purchasing from them. Spend your money wisely where you actually matter

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Replies (1)
Game
Game's reply20 Feb 2024, 07:53
Official
Hi Viasha, thank you for getting in touch. I'm sorry, the laptop went on promotion after you purchased the item and understand your disappointment as the price beat could not be offered. Regrettably, the price beat doesn't apply to price increases or decreases made by Game (for example, Game will not beat its own promotional pricing) whether in store or online. I will have the matter escalated to the complaints team so that they can take note of it. 

Best regards,