Game Stores - A nightmare to deal with

Purchases a petrol lawnmower from Game, Vincent park in East London on the 28th of December 2025, the mower kept turning off, returned the unit to the store on January 26th, I was then told to collect it on the 13th of February, when I collected the mower I was told there was no fault report for it. I took it home and again, it worked for about 10 minutes and then stopped and wouldn't start. When it did start it wouldn't run for longer than a minute and there was clearly a fault with it so I recorded a video for the store manager. I then returned the mower again and sent a complaint to game. I was contacted and told they would pass a credit and they're just waiting for the supplier. A week later I was contacted by Game head office to ask if anyone had called me which my answer was no. I was called back and told the credit was denied and there is nothing wrong with the mower. I explained that I had even sent a video of the mower not working so for the supplier and Game to tell me there is or was nothing wrong with the mower is an outright lie, this was a few days ago and nothings been done since. I have carted this heavy piece of equipment back and forth and I'm being strung along. I have lost all faith in all Game Stores, there is zero urgency in helping customers. I paid R3500 for this mower and I haven't even been able to cut my grass for over 2 months, do they care..... no, they don't.