Game store Zevenwacht mall bad service

Went to my local Game store in Zevenwacht mall and bought a fridge cash the day before black friday to ensure i get the best delivery time. When i got there me and my wife had to fan out to find help, even asking multiple staff members for help but apparently only two people at the store can sell a fridge and so i was turned away by multiple staff members who were just standing around their own sections of the store. Made sure to confirm the fridge is in stock before buying as its needed asap. I made this very clear. Once confirmed, i made payment and was told delivery can take up to 5 days but most likely will not take that long. After 5 days i started calling and while most calls went unanswered i eventually got someine on the line on the 7th day, was asked for the receipt as they can only help me if i have that. Missplaced the receipt so had to go looking. The employee offered to call me back when he reckoned i was taking too long to find the receipt but never did call back. A few hours later i managed to get hold of the person who sold me the fridge and was told the unit was faulty and could not be delivered. I was then told it would be delivered either The next day(Saturday) or the Monday to which i said i may need to cancel my order if i dont get it soon. Its now Tuesday morning and I've still not received any word from Game. Their phones are not being answered and I will mostly likely have to go there and fetch it myself. The service I've received from this store has been bad for the past 7 years. Especially with big ticket items and when they already have your cash. This is not an isolated incident and not the first time I've had service issues with them. Massmart is as bad as we imagined they are.