GAME store you frustrate me!!!

So i bought a washing Machine cash in May 2019 at Game Rosebank. Worst decision - I do not know the brand and the sales guy told me its the best selling brand. At that time i was looking at affordability and i took it. AEG front loader 7kg, it was R5000. Got home it was installed by the guys from Game obviously and then i tested it. It made a very load noise as if the machine was old and about to explode. I called them the following day and no one wanted to assist me, they even pretended not to hear what i was saying over the phone. I went to the store and asked for the sales guy as well as the store manager which were very rude and defensive. Luckily i went there with my sister because i dont really talk too much. They didnt want to come take the machine, they said they do not have transport. My sister then told them if we were bringing more money transport was going to be available. (I am trying to show you how these people play games just to make sales). Then eventually agreed that they will go to my place and take the machine. I was still at work, my sister was home. They gave me a call and said that the loud noise was coming from something they forgot to remove when they were installing it. (How many times have the guys from that game store installed washing machines????) nonetheless, i went home, the machine was still not 100% but the noise had reduced a bit. my story is very long and i get frustrated as i type because i feel like i have wasted my money on an old machine and no one is taking me serious. At this moment, there is water in the soap dispenser that i don't even know how to drain. That old noise is worse and also there is a bit of shocking light that we see on the bottom of the washing machine when it spins. Its only been TWO MONTHS and i feel like this will be my worst nightmare for the longest time. Game, please come fetch this thing, give me my money back or give me a proper Machine that doesn't sound like an old truc****