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Sue C

1 reviews | Active since Dec 2023

06 Dec 2023, 20:41

Game store worst store ever

i visited Game store at the Bridge Port Elizabeth with correct measurements for my blinds, the quotation was done by a staff member who more busy on his cell phone than doing my quote, the colours were chosen and I paid the deposit which was 50% balance was to be paid on collection. when i went to collect 2 weeks later i was given a contact person and number who would fit my blinds. i had ordered 3 sets of blinds, when the person came to fit/hand my blinds i was told all 3 sets were the WRONG SIZE AND COLOURS WERE WRONG AS WELL! I had to pay a call out fee of R300..on going back to GAME i was told it was my fault, yet i gave all the correct measurements, I was told by that staff member they cannot help me as its my fault, how? i would like to know, my measurements were swopped around by that staff member i got attitude from him, so I was told to accept it as its not their fault. Game is a store I will never set foot in, as for that staff member I will make sure hewont last in that job of his as i work for the Dept of Employment and Labour so I will not let Game or that staff member to get away with this! i wonder how many more customers have Game ******** customers out of their money. The worst store to ever do business with!

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Replies (1)
Game
Game's reply07 Dec 2023, 11:28
Official
Hi Sue, thank you for reaching out. I'm sorry, for the service you received and that the blinds are the incorrect sizes and colour. This is not the experience we want you to have. Rest assured, the matter will be escalated, and you will be contacted. 

Best regards,