Game Store Watercrest

Where to begin.... after purchasing a laptop from game on the 25/01/20, after having it for less than a year, and while still under warranty, the screen gave up. Returning it to the Game store it was purchased from for repairs. The laptop was then given to the staff member on duty, who then fail to receipt the item in their storeroom. A week later on returning to the store to find out what was happening, a new staff member informed us, that the laptop had just been sitting in the back room for that week as it had not being receipted. Making double sure it was checked in properly we then waited another week, only to again having to call back ourselves to find out what was happening with the laptop screen repairs, to then be told that the company that makes the laptop had since closed down. this was done on the 01/03/21. It is now 01/07/21 and after placing 147 calls to Games customer care and management, and after endless promises to get back to us the laptop has still not been returned, fixed, or offered a replacement to the same value, as it was still under warranty. And to make matters worse incredible connection is now offering the same laptop with a 3 year warranty, so am unsure as to why Game cannot repair our laptop