KK
Kate K

1 reviews | Active since Jan 2020

06 Jan 2020, 12:07

Game Store unsatisfied customer

Good day.

My name is Kate Machaba. I have previously purchased DefyDFF 422 side by side metallic silver refrigerator at Game store. Mall of the North in Limpopo, POLOKWANE. On the 6th November 2017. It was 5 years warranty product. It is still under 5 years warranty but the product has stopped functioning and unfortunately I could not get assistance based on the fact that I had not longer had a receipt of proof of payment hence I used Game store card.

I feel cheated, ****** and treated unfairly while I am currently paying for "the fridge" that is no longer offer any assistance or value to my family. I would like Hello Peter to help me to get assistance to get my fridge to be repaired by Game store as they are not being helpful to their customers.

For any further details I could be contacted via email ***

Regards

0
Replies (4)
Game
Game's reply06 Jan 2020, 12:30
Official
Good Day Kate,

Thank you for bringing this to our attention. 

We apologize for the overall service and the inconvenience this has caused you. 

Kindly email us your contact details with "Att Abdul 350131" as the subject line to *** so we may address this matter.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game
Game's reply06 Jan 2020, 12:30
Official
Good Day Kate,

Thank you for bringing this to our attention. 

We apologize for the overall service and the inconvenience this has caused you. 

Kindly email us your contact details with "Att Abdul 350131" as the subject line to *** so we may address this matter.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

KK
Kate K's update06 Jan 2020, 13:01
Reviewer Update
Att Abdul 350131
My contact no is ***

Regards
Game
Game's reply08 Jan 2020, 12:10
Official
Good Day Kate,

Thank you for your response. 

Please respond with your contact details via private reply as we can not view the contact details.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,