Game Store Tzaneen *********

I purchased a Hisense Front loader at Game Store Tzaneen in Limpopo on the 3rd of November 2021 (Wednesday). There was no stock in the storeroom but there was 1 item on display. I requested that they give me the one on display but the floor manager (Rodney Motloutsi) refused and said that they are expecting stock on the Sunday and I can come collect it then. On my arrival, he then said that they did not receive any delivery and that I should try on the Wednesday ( 10 Nov). On Wednesday the sales rep said that they delivered the wrong item (8kg instead of 9kg). He further requested I come check on Sunday (14 Nov) on their next delivery. On my arrival he said that they did not deliver but there is stock (8 items) at the Polokwane warehouse which is a 100km from the store. He then said he will try get the delivery for Wednesday 17 Nov. On my arrival, he then said that he failed to get it and he was actually doing me a favour. Its actually my responsibility to get the item to the store and I should drive to the warehouse and collect it myself. I have tried involving other people to assist but he keeps making up stories that they haven't had delivery since the 3rd of November.

This is so against Game Store Ethics Code and I don't believe they stand for such behaviour, I would I appreciate if they rectify this matter and attend to this matter urgently. The next delivery is on Sunday (21 November). I have patiently waited and I have run out. Please assist