Game Store - Trade Route Mall (MASSDISCOUNTERS)

<p>I was at the Game Store Trade Route Mall on the 31-12-2016 and wanted to purchase a Samsung 55 UHD television. The service received from the store manager was appalling.</p> <p> </p> <p>The following nonconforming services occurred:-</p> <p> </p> <p>The television was marked at R16999.00 and I mentioned to the manager that I can get the same model for R13999.00 at the Samsung Store – Mall of the south.</p> <p>He made a call to confirm that the price was at R13999.00 and that the store had stock. The store confirmed the price and also mentioned that stock was available.</p> <p>I requested for the same price less the 10% on the difference between R16999.00 and R13999.00 which would have been R300.00</p> <p>The manager then said I’m sorry I can only give you the difference between R14999.00 and R13999.00 which was R100.00</p> <p>This was unacceptable as I mentioned to him that the price is clearly marked on the product at R16999.00 and the discount that should be allocated is R300.00</p> <p>He raised his voice in front of other customer and was blatantly rude.</p> <p>I walked out of the store and went to purchase the television at Samsung –The mall of the south.</p> <p>I have been a loyal and regular customer spending thousands of rands every month at that store. I will not support Game anymore based on principle.</p> <p> The Store doesn’t practice the mandatory terms and conditions.</p>