HL
Hloni L
1 reviews | Active since Feb 2025
14 Feb 2025, 05:04
Game store trade route mall
I bought an iron from Game Store Lenasia, and in just five months, it broke. When I went back, they outright refused to exchange it or give me a refund. Instead, they took it for repairs with no guarantee of when—or if—I’d ever get it back. I was forced to spend more money on a new iron because it’s an essential item. This is beyond outrageous! Their service is a complete disgrace, and I will NEVER shop at Game Store Trade Route Mall again. I wouldn’t recommend them to anyone—avoid them at all costs!
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Replies (2)
Game's replyOfficial
15 Feb 2025, 09:09Hi there Hloni, thank you for reaching out. I am sorry to hear that your iron was not working as it should. Please note that if your product is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired.
Game's reply15 Feb 2025, 09:09
Official
Hi there Hloni, thank you for reaching out. I am sorry to hear that your iron was not working as it should. Please note that if your product is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired.
HL
Hloni L's updateReviewer Update
17 Feb 2025, 06:15Hi there to you too. Your statement was not mentioned in store, is that due to employee incompetence? If I had known that this is your process before in bought an iron from you, then I would have not bothered but I have learnt a lesson, there are stores with a better service where when their item breaks they replace it immediately. You guys made me buy another iron (more money spent whilst my iron is still under warranty) to get me going whilst I wait for you to return my iron since I am unaware of your turn around time. Can you please tell me exactly by when will I receive that iron back.
HL
Hloni L's update17 Feb 2025, 06:15
Reviewer Update
Hi there to you too. Your statement was not mentioned in store, is that due to employee incompetence? If I had known that this is your process before in bought an iron from you, then I would have not bothered but I have learnt a lesson, there are stores with a better service where when their item breaks they replace it immediately. You guys made me buy another iron (more money spent whilst my iron is still under warranty) to get me going whilst I wait for you to return my iron since I am unaware of your turn around time. Can you please tell me exactly by when will I receive that iron back.