Game Store terrible service

Good Day To date (03/08/2022) I have still not received my Extended Warranty Documents as promised by numerous Game Store employees!! I have now been forced to approach the Consumer Council to assist in resolving this issue as this is not how paying customers should be treated!! I have paid on the 19/07/2022 and they promised them by Email within 24 hours but where is your "Service Delivery"??? or is this now the norm in S.A. and Game Stores a part of it! Don't expect me to support Game in the future with this sort of service!