nW
nomakorinte W

1 reviews | Active since Sept 2013

30 Nov 2018, 14:34

Game Store terrible service

Experienced a terrible service from ught a TV from Game at Ballito Junction. I was served by Kubenderan Nayager and Collin Dalliah and they did not tell me they will be going home at 18:00, they then left as I went to pay, before even that time as I finished paying at 17:53. I was then left stranded with no one to dispatch my TV. I then went to complain to the store manager, who sent the departmental manager to get me assistance. She also took me back and left me without assisting; told me to wait for another salesman that was busy with another customer. The manager's name is Pathma Gounden. She was even upset that the store manager asked her to assist me. I eventually was able to leave the store at 18:50.

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Replies (1)
Game
Game's reply30 Nov 2018, 15:30
Official
 Good Day  We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.  We have logged your request with reference number #12067. This number should be retained for reference purposes.  The matter will be referred to Senior Management who will contact you to discuss this matter.  Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance.  Thanks  Regards
 
Group Customer Service Advisor
***73 *** 
/rk

Best regards,