MM
Marlin M
1 reviews | Active since Sept 2018
29 Mar 2019, 15:14
Game Store-Stingray Fully Waterproof Car Cover Perished after 3 Months. R799.
Good Day
I've purchased a Stingray Fully Waterproof Cover from your Game Store N1 City in Cape Town on 20/20/2018 at the price of R799. We talking 5 months ago and look in what state it is.
I'm very disgusted by the poor quality of product you are selling and at that price. You've got a cheaper version Stingray product cover, so instead i took the more expensive one thinking I'm buying Quality for my money being spend.
This is unacceptable. The cover perished.
Never have i experienced such poor Quality from Game Stores. If this is the future of what you intend to sell to your loyal customers then i won't buy or recommend my friends and families to your store.
Kind Regards Marlin Mullins
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
29 Mar 2019, 16:39Good day Marlin,
Thank you for taking my call and apologies for any inconvenience caused.
As per our telephonic conversation, I will escalate this matter to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support:
Tel: ***
Customer Service Contact Centre:
Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries:
Tel: ***/ ***www.game.co.zaBoldItalicBulletsNumbersBoldItalicStrikethroughLinkHeadingQuoteCodeBulletsNumbersDecrease LevelIncrease LevelUndoRedoPublic reply Private replyREPLY
Thank you for taking my call and apologies for any inconvenience caused.
As per our telephonic conversation, I will escalate this matter to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support:
Tel: ***
Customer Service Contact Centre:
Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries:
Tel: ***/ ***www.game.co.zaBoldItalicBulletsNumbersBoldItalicStrikethroughLinkHeadingQuoteCodeBulletsNumbersDecrease LevelIncrease LevelUndoRedoPublic reply Private replyREPLY
Game's reply29 Mar 2019, 16:39
Official
Good day Marlin,
Thank you for taking my call and apologies for any inconvenience caused.
As per our telephonic conversation, I will escalate this matter to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support:
Tel: ***
Customer Service Contact Centre:
Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries:
Tel: ***/ ***www.game.co.zaBoldItalicBulletsNumbersBoldItalicStrikethroughLinkHeadingQuoteCodeBulletsNumbersDecrease LevelIncrease LevelUndoRedoPublic reply Private replyREPLY
Thank you for taking my call and apologies for any inconvenience caused.
As per our telephonic conversation, I will escalate this matter to management who will be in contact with you within the next 24 hours.
Kind regards,
Mlindeli Ngcana
Game Online Support:
Tel: ***
Customer Service Contact Centre:
Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries:
Tel: ***/ ***www.game.co.zaBoldItalicBulletsNumbersBoldItalicStrikethroughLinkHeadingQuoteCodeBulletsNumbersDecrease LevelIncrease LevelUndoRedoPublic reply Private replyREPLY
MM
Marlin M's updateReviewer Update
01 Apr 2019, 11:26Good Day
I've still not heard from any Management from your Game Store N1 City. The 24 hours has exceeded. Not a call nothing.
I'll go to the store with my proof of purchase and this perished Stingray cover myself and i won't be leaving there until this matter gets resolved.
How can sell me such poor quality item
MM
Marlin M's update01 Apr 2019, 11:26
Reviewer Update
Good Day
I've still not heard from any Management from your Game Store N1 City. The 24 hours has exceeded. Not a call nothing.
I'll go to the store with my proof of purchase and this perished Stingray cover myself and i won't be leaving there until this matter gets resolved.
How can sell me such poor quality item
MM
Marlin M's updateReviewer Update
25 Apr 2019, 11:29So firstly I've put down this complaint on the 29th of March 2019 already. Game communicated with me and told me to bring the Stingray Car Cover in to customer service well i did with packaging and proof of purchase that was 04/04/2019.
There's a notice board at customer services in N1 City Store stating that if they don't resolve my complaint within 15 business days i have the right to go to the ombudsman.
Is this really necessary and the nature of your business GAME? 15 business are long gone. Not a single call from you or any means of communication.
This is just bad customer service and relationship. The Worst service ever. Can't you just give my money back instead of wasting my time
MM
Marlin M's update25 Apr 2019, 11:29
Reviewer Update
So firstly I've put down this complaint on the 29th of March 2019 already. Game communicated with me and told me to bring the Stingray Car Cover in to customer service well i did with packaging and proof of purchase that was 04/04/2019.
There's a notice board at customer services in N1 City Store stating that if they don't resolve my complaint within 15 business days i have the right to go to the ombudsman.
Is this really necessary and the nature of your business GAME? 15 business are long gone. Not a single call from you or any means of communication.
This is just bad customer service and relationship. The Worst service ever. Can't you just give my money back instead of wasting my time