VM
Vincent M

1 reviews | Active since Sept 2012

13 Dec 2018, 11:13

GAME STORE Rustenburg

GAME Store Rustenburg Liquor sold Displayed a Jemason at a Price of R279 after paying the Slip showed R349, I showed the Cashier the Price where i took the Jemason, the guy working on the Floor immediately removed the Price Display and i asked the lady to reverse the transaction as i was not willing to pay R70 more, She told me to go to Game store customer service because they dont do reversals, i went there and got a queue i pertiently waited and after reversal i was told my funds will reflect after 14 working days!!!!!!!!!! that is so unprofersional and inconvenient to your customers for goodness sake!!!!!! the lady at the customer service tells me if only i came with the displayed price she was gona sell me the item at the displayed price!!!!! was i supposed to wressle the guy who was removing the prices for the price sticker??? come on now??? and 14 Working days for a Reversal?? ???

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Replies (1)
Game
Game's reply13 Dec 2018, 12:25
Official
 We are pleased to inform you we have received your enquiry/complaint at  Game/ DionWired Customer Care. We apologise for any inconvenience caused. 

We have logged your request with reference number   #22471  

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response. 
Please do not hesitate to contact the Game/ DionWired  Customer Care should you need any further assistance. 

Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 

E-Mail: *** 

 

Best regards,