Game store (RCS insurance) let down in times of need

Good day,

I am very disappointed in GAME store ( RCS customer credit protect insurance) so I was retrenched last year May, submitted my claim for the credit protection was approved it stated that they will pay my installments from June to November 2024 and should I not have new employment I need to submit my bank statements ( full month of November) for the claim to be extended . I did so ,received feedback via email and sms on the 18 December 2024 my claim ones again was approved for another 6 months. So Iv been receving my Game statements and they have not been paying the installments I'm in arrears now for 3 months and they have the nerve to send me sms (I need to pay my game account otherwise my credit protect credit will laps) don't even have the decency to call to ask what the reason was just send sms. I have send several emails to the insurance claims department not received any responds and yesterday I called them was put on hold for +-10 min than my airtime was depleted they didn't even call me back cause I gave my ID number to the consultants and explained to her wat was the call about.this is not right, this has caused a negative effected on my credit scoring ,I opened my account with game in 2019 I have never skipped one payment with them and this is what they doing to they loyal customers can someone please call me and assist.